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Setting the standards in childcare for over 15 Years
Over 90% of parents and guardians choosing Lakeside do so, because they have been recommended by other parents and guardians using the nursery. We were the First nursery in the UK to introduce a password protected entrance. First nursery in Swansea to offer Home & School pick-up service. First Nursery in Swansea to offer corporate discounts. The majority of our staff have been with us for over 10 Years . Statement of Purpose Lakeside Day Nursery provides quality affordable childcare for the local community and support for local and national businesses through our corporate discount scheme. Quality childcare brings benefits for the whole community, enabling parents to return to work and combine employment with family life, and enabling employers to retain and recruit employees from the local community. We want parents to feel confident about the quality of care that is provided for their child in order for them to have no concerns for their child’s health, welfare and early learning. This statement of purpose sets out information that is required in the National Minimum Standards and provides information to help parents make an informed decision about the provision they choose to place their child in. Aims and objectives. At Lakeside we will aim to provide the best quality child-care at all times. The Nursery is registered for 137 children between the ages of 0 – 12 years We will provide an excellent facility with only the best up to date equipment If you want the best for your child the Lakeside day nursery is for you • Very secure and access restricted to parents & guardians. In our Nursery & Pre School:- • Very Large outside play area / very garden and woodland area we have an area to ride bikes and wet suits to play outdoors in all weathers • Welsh speaking staff • Home cooked meals, 5 Starts from the Environmental Health Department • Full and part time places - very flexible • Planned activities • Daily activity record for babies and tweenies. • Pick up and collection service from home or school • We come highly recommended • Large car parking • Very Low staff turnover • Fantastic resources • Computerised management system • Lots of space to play explore and develop Child Here at Lakeside Day Nursery we focus on each child’s achievements as individuals. It is based upon the following principles. A Unique Child Every child is a competent learner from birth who can be resilient, capable, confident and self-assured. Positive Relationships Children learn to be strong and independent from a base of loving and secure relationships with parents and/or a key person. Enabling Environments The environment plays a key role in supporting and extending children's development and learning. We have lost of exciting and engaging rooms to develop and stimulate inquisitive minds. Section leaders plan wonderful daily activities. We encourage a positive attitude with respect towards racial origin, religion, difference in gender and disability within the nursery environment by practising our Equal Opportunities Policy to ensure the health and well being of all children in our care and to actively promote the concept of health, well being and sustainability to parents. Learning and Development Children develop and learn in different ways and at different rates and all areas of Learning and Development are equally important and inter-connected. We incorporate all areas of learning is our weekly planning and focused activities. We use the principles of the foundation phase. Assessment and monitoring We recognise that each child is an individual, and their progress will develop at different rates. We monitor children’s development and work with many organisations. Our individual assessments cover the areas of learning, and the foundation phase. Our staff are available daily for informal discussions about child . We also hold regular open section visits, where you can discuss your child’s process. We can arrange individual discussions, with your section leader at a preferred time. Breastfeeding Welcome: We participate in the Breastfeeding Welcome, whereby mothers are encouraged to breastfeed their baby on our premises. Staff We have a very low turnover of staff at lakeside, many staff members have worked at the nursery for over 10 years. Some staff members have left to start their own families, and return to work at lakeside with extra knowledge and skills. We are a very close team with a wealth of knowledge and experience. We are also a training nursery and welcome new trainees at lakeside, were they go through our own training program that we hope will lead to a full time position, at the nursery. Our staff are hand picked not only for their qualifications but for their personality. We take time and pride in ensuring we only have the best staff to look after your child. The staff are a voice for the children and enable us, as a team to ensure we always put first, the best interests of the child Our staff are trained to the highest standards. We ensure all our staff have DBS Checks/ Criminal Rerecords Unit Checked. All our staff have in house training and references are checked. We send our staff on training programs to ensure they are always up to date and trained to the highest standards. We have regular internal staff meetings and staff training. We organise motivation days, and staff team building sections as well as having regular team leader and staff meetings. Our nursery is built on understanding and respect for others. We aim to provide a learning facility for our staff, to help them develop socially and intellectually. Our motivated staff are loving professionals trained to a very high standard. Admissions Policy Lakeside Day Nursery welcomes children from all backgrounds and abilities. We care for children aged from 0 months to 12 years old and provide After School Care and Holiday Care for children. Places are subject to availability and allocated on a first come, first served basis. No child can be admitted to Lakeside Day Nursery, without all terms and conditions and policies and procedures being agreed to, by signing the Nursery Contract. All sessions must be pre booked. Visit – Due to Covid 19 we are only doing virtual viewings at the moment We are delighted to show prospective parents around the nursery and encourage parents, to look at more than one nursery whilst making this important choice for their family. Each setting has its own strengths and character, as do families, and it is important to choose one which you feel is right for you and your child. It is a good idea to bring your child with you when you visit as it will be informative for both of us to observe their initial reactions. Booking and Fees To take up a place we require a completed registration form. The form provides us with contact details and other information required by law, which assists us to respect your wishes and fully meet the needs of your child. Fees are payable one month in advance on the 1st of each month. You will be provided with an e mail or paper copy of your invoice. We are registered with most Childcare Voucher companies. We have a corporate discount scheme, for many local and national companies. You can either book Set days yours 52 weeks a year, or Flexible days book weekly and pay only for what you book. Set days are guaranteed, flexible days are bookable only if there is availability. If you’re set day falls on a Bank Holiday Monday, you’re able to swap this to a day to another day, four weeks before or after the bank holiday date, subject to availability. Our minimum is a 5 hour session, you can attend for less but you have to pay for the 5 hours. If you book Flexible days we require these at the latest, by the Wednesday the week before. You can book as many or as few days that you need we have lots of parents who work shifts, and book different days and times each week. All our fees are calculated monthly on our booking system parenta. For any changes to your booked sessions, we need a minimum of four weeks’ notice. Once sessions are booked on our system, they cannot be cancelled without notice. All fees are due at the time of booking a place, or on the first day of the month in advance. Opening Hours 7am to 6.30pm Monday to Friday .52 Weeks a year, excluding all Bank Holidays. We are registered to open on Saturdays, but currently we do not have any parents requesting Saturdays, so do not open. If this is of interest to you, please inform us to register your interest. Settling in Sessions / Visits Before your child starts we arrange with you a number of free introductory visits. These are short visits of approximately one to two hours when we welcome your child to spend some time in the nursery. This enables your child to become familiar with the setting and some of the staff and children. It is also an opportunity for you to meet you’re the nursery staff, go through your registration form in detail and inform your child’s Key-worker of your personal preferences and to exchange information. The exact number and timing of these visits will vary according to the individual needs of each child. The details of these will be discussed and worked out with you. These sessions need to be booked in advance. Our staffing structure Responsible Individual Tammie Barker (Mrs Nursery Person in charge - Laura Brayley (Mrs) Rebecca Cluckie Section Team Leaders and persons in charge are in charge in Managers or Assistant Manger’s absence Babies & Tweenies’ – Kara Minty (Mrs) & Rhiannon Prosser Toddlers – Anna Hughes & Demi Howells Lakesiders & Holiday Club –Rhiannon Prosser We keep the same staff in the same, sections to provide continuity for the children. We also have staff that float between the sections, to add support to staff team where needed, and give support to children when moving to a new section. Facilities and Services We have unique and excellent facilities at lakeside, from our individual rooms with natural light wonderful equipment and resources and fantastic outdoor facilities. Language Our main language is English, we have fluent Welsh speaking staff, and use the Welsh language as part of our daily routine. We welcome children with different languages cultures and religions, we are an inclusive nursery. Our Daily Routines Our daily routines vary for each section of the nursery. All routines are available for inspection and are on display in the entrance hall. Every day is busy with all sorts of activities and even the babies get involved. Activities start around 9.30 am until 4.30 pm, leaving time for breakfast, toast and milk, lunch and tea. We incorporate the desirable outcomes and the foundation phase, ensuring all areas of learning are covered. In babies tweenies and toddlers parents & guardians are given a daily sheet that tells them what there child’s has done during their session, and when they have slept eaten and been changed. Safe and Secure Our policies cover all areas of the nursery, from health and safety to risk assessments. All our policies, procedures and inspection report are always available for inspection upon request. Our staff are regularly trained to all aspects of safety. Access to the nursery is strictly by appointment only. There are cameras in all rooms just to give you the extra piece of mind. We have a password entry system. Baby Rooms There is a whole floor dedicated to providing the right environment for babies. The babies have a loving friendly and relaxed atmosphere even down the classical music. There is an endless supply of resources and age appropriate equipment babies stay in the baby rooms until they are ready to move to tweenies’’, when they are ready we will discuss this with parents / guardians and they are taken to look around the section, and introduced to staff and daily routines. We do trials until the baby has settled and parents are happy for us to undertake the move. Tweenie Rooms The Tweenies’ have everything they need to play, relax and be adventurous. They are always busy with our daily planned activities. There are age appropriate toys and equipment in the many play rooms and access to our outdoor garden and play areas. Were possible we follow the foundation phase, and cover all areas of learning. Toddler Rooms In the toddler section we have a good routine with educational stimulation through play. We always make their days fun filled. Our rooms are tailored to provide simulating play where the children are encouraged to use the imagination. We have lots of space for fun play, relaxation and messy play. Our toys are regularly replenished to ensure we always have exciting and new equipment. We start to encourage potty training, when your child is ready. Lakesiders In lakesiders we have a qualified primary school teacher she brings skills and knowledge to the nursery and to the pre -school children. We follow the same topics as the rest of the nursery but the way we deliver them is slightly different. As we are the preschool part of the nursery, our daily routine is a lot more structured and we follow the foundation phase, the same as they do in school. The layout of our room is a lot more ‘school like’ and we include all the areas of learning that they experience in school. It is important to us that your child gets the best head start and experiences in preparation for the start of school. All staff within the section have training and gives full team support to maintaining a happy, caring and educational environment for all children. We play outside and learn about the environment. We love to grow things in our garden. When it is raining we use our Waterproof Wet-suits to play outside. After School and Holiday Club We are open each day after school inset days and during school holidays. The children do not want to leave our clubs, they have such a great time with their friends. We have our own rooms that are separate from other children in the nursery. Our holiday coordinator works hard with the children to have an activity plan that is stimulating for our older children. Children fill in questioner’s part of our quality care report, to ensure they are enjoying all our planned activities. In conjunction with our activity plan children are free to choose their own activities in our clubs - from junk modelling cooking gardening to painting to playing on the Play Station, arts and crafts dancing face painting games music nail art Lego .to name a few Children are free to choose their own activities. Meals All children's meals are cooked daily. Our cook has worked for nearly 15 years at the nursery, we have achieved 5 stars from the environmental health since it was introduced. We maintain an excellent menu’s with a wide variety of meals. The nursery has achieved the highest standard from the local environmental health department. We provide breakfast, lunch, tea, late light snack and offer water/juice/milk mid-morning. All our, meals are eaten in our dining rooms and prepared daily by our chef in our wonderful kitchen. We also cater for children with any many food allergies or dietary requirements. We record what your child has eaten throughout the day, on a daily eating chart and this information is kept on record. If your child is under two we provide this information on their daily sheet. In each section we display records on the wall along with the child’s photograph so all staff are aware of the children’s individual dietary needs. Any child who has allergies has their details displayed in the kitchen, so that our chef has all the relevant information when preparing meals. If you would like larger portions or additional meals, these can be provided at an extra cost. Pick up and Collection Service We can collect your child from home or school, we have qualified drivers with special insurance just for this purpose. We have very limited availability, please confirm in advance if we can accommodate your request especially when starting school. Policies We have a large comprehensive list of policies and procedures at Lakeside, these are available to view at all times. All our staff are trained in each policy and procedure at lakeside. Emergency Procedures Please ensure for any emergency we have your up to date contact details. You can give these when you drop off or collect your child, Via E mail or telephone. In the event of any emergency we will always try to contact you. In the Event of Flood or Fire we may need to evacuate the building. If this happens we will contact you if you need to collect your child. For full details of our emergency procedures in detail, please refer to our Critical Incident policy. Registered Person Tammie Barker is registered with the CIW to provide child care. She is a mother of 3 boys, and they were her reason and motivation for opening her nursery. As a parent she understands and empathises with parents who are looking for an excellent nursery with facilities second to none. Putting the children’s and parents needs at the forefront of her facility. She empathises with parents and guardians needs and works hard to provide a wonderful facility that embraces the needs of today’s busy family’s. She has run a children’s nursery in Swansea since 1997 She has a Level 5 qualification in Management, and a Level 5 qualification in Children’s Care Learning and Development. Our philosophy Is to have happy babies and children, in a safe stimulated environment. To work in partnership with the child's family / guardians to provide the best care possible. Achieving this is what gives us our excellent reputation We are registered to open 52 weeks a year, excluding all bank holidays. Monday to Saturday (Saturdays by request only), 7am until 6.30pm, we are registered to open until 8pm (request only). You can book Set Days (where they are the same each week), or flexible days where you can book and change weekly depending on your requirements. We need four weeks’ notice to make any changes once you have booked a session. Complaints Policy At Lakeside day Nursery, we take all complaints very seriously. We wish to create positive relationships with parents and guardians, to deliver the best quality of care at all times. All parents’ and guardians views are acknowledged and treated with respect. We work on the principle that we would like to know any concern or complaint you may have, to give us the opportunity to deal with it. Appropriate and prompt action will be taken. We believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times parents are happy with the service provided and we encourage parents to voice their appreciation to the staff concerned. We record all compliments and share these with staff, not using the names of the parents or child, as part of staff training. We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable ongoing cooperative partnership with parents and to continually improve the quality of the nursery. We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our *Safeguarding/Child Protection Policy. We have various ways to make your views heard. You can speak to a staff member, a section team leader or the nursery Assistant Manager. You can E mail or write in with your concern (details at the bottom) We have a black box in the foyer on the wall near the exit at all times, for confidential information to be given at any time. Internal complaints procedure Stage 1 Initially you may wish to complain to a staff member or section/team leader. They report all complains to the nursery senior management. These are listed below or you are very welcome to contact them directly. If any parent should have cause for concern or any queries regarding the care or early learning provided by the nursery, they should in the first instance take it up with the child's section. All concerns or complaints are given to the manger verbally and in writing. Stage 2 If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then they must present their concerns in writing as a formal complaint to the nursery manager. The manager will then investigate the complaint and report back to the parent within 14 days. The manager will document the complaint fully and the actions taken in relation to it in the complaints log book. Stage 3 If the matter is still not resolved, the nursery will hold a formal meeting between the manager, parent and a senior staff member to ensure that it is dealt with comprehensively. The nursery will make a record of the meeting and document any actions. All parties present at the meeting will review the accuracy of the record, and be asked to sign to agree it and receive a copy. This will signify the conclusion of the procedure. Stage 4 If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with the CIW. Parents are made aware that they can contact the CIW at any time they have a concern, including at all stages of the complaints procedure, and are given information on how to contact CIW is the registering authority for nurseries in Wales and investigates all complaints that suggest a provider may not be meeting the requirements of the nursery’s registration. It risk assesses all complaints made and may visit the nursery to carry out a full inspection where it believes requirements are not met. A record of complaints will be kept in the nursery. The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response. Parents will be able to access this record if they wish to; however, all personal details relating to any complaint will be stored confidentially and will be only accessible by the parties involved. CIW inspectors will have access to this record at any time during visits to ensure actions have been met appropriately. All complaints will be reported to the Nursery Manager. Direct Contact Details – Telephone 01792 781010 E mail lakesidedaynursery@btconnect.com Nursery Director and Manager -Tammie Barker – Direct Contact tammiebarker@btconnect.com Under No circumstances should a complaint, by a parent or staff member not be reported and recorded. A parent or staff member can also contact the CIW for information or to complain at any time. Contact Details Lakeside Day Nursery ,Coronet Way ,Enterprise Park,Swansea .SA6 8RH Telephone 01792 781010 Website – lakesidedaynursery.co.uk E mail – lakesidedaynursery@btconnect.com We are regulated by the CIW – There contact details are – CIW South West Wales - Carmarthen Government Buildings Picton Terrace Carmarthen SA31 3BT 0300 7900 126 This statement will be reviewed, annually and any updates or changes made we will inform the Care and Social Services Inspectorate Wales, (CIW) of any changes to the service provided. |